We’ll show you how you can leverage your contact center to lower operating costs, provide exceptional customer experiences and increase profitability.
Optimization
To optimize any/all aspects of your contact center, our team of subject matter experts can help you get the most out of your current technology, assist in operationalizing new methods that enable better results from your people; re-engineer processes to reduce costs, deliver GREAT experiences and increase revenue, and help put a new lens on data to inform effective decision-making.
Modernization
More than anything else, today’s customer expects a frictionless experience with businesses capable of communicating on their preferred channel at a time of their choosing. Wait times, transfers and impersonal service results in lost business and a damaged brand. Inflight can help modernize your contact center technology and operating model to create engaging and emotionally-fulfilling customer experiences that cost-effectively builds your brand and sparks new growth.
Outsourcing
If utilizing the services of a domestic or offshore BPO (Business Process Outsourcer) is the right choice for your business, Inflight can develop a plan, identify options and assist with the execution of an outsourcing strategy; or, help optimize the results produced by an existing BPO partner.
Tap into the vast experience, knowledge and resources
Inflight can bring to bear for your business.
All solutions are customized to meet the needs of every client; our process includes
Preliminary Findings, QUICK WINS and a comprehensive and transformative Opportunities Assessment with Future State Roadmap and Value‐Based Outcomes.
The Inflight Opportunities Assessment will focus on areas you want addressed; or, if you choose, we can do a complete end-to-end assessment that will identify high-value opportunities across your entire contact center operation. What we won’t do is sell technology or services you don’t need or want. The beginning and end of our process is about giving you and your business an actionable plan that optimizes your contact center. And if you need help executing, we can do that to.
Our team consists of subject matter experts across all disciplines that comprise the contact center. And in every case, they possess an in-depth working knowledge of contact center operations and related technologies. At Inflight we’ve helped businesses on a global scale create profitable and engaging customer experiences that elevated their brands and delivered tangible results. Check out our Solutions page to see some of the results produced by Inflight Contact Center Solutions
Inflight team members are experienced in numerous industries including health care, insurance, education, publishing, and retail, to name a few. Look to Inflight to help identify solutions that deliver peak efficiency, high-quality interactions and employee satisfaction and engagement. We’ll help you create an operating environment that enables new pathways to profit, and ongoing customer-centric business improvement and growth.
Inflight knows Contact Centers. We want to share our knowledge and experiences with businesses that are committed to leveraging their contact centers to elevate their brand and deliver best-in-class customer experiences.
Tap into the vast experience, knowledge and resources
Inflight can bring to bear for your business.
All solutions are customized to meet the needs of every client; our process includes
Preliminary Findings, QUICK WINS and a comprehensive and transformative Opportunities Assessment with Future State Roadmap and Value‐Based Outcomes.
Right-Fit Solutions
The Inflight Opportunities Assessment will focus on areas you want addressed; or, if you choose, we can do a complete end-to-end assessment that will identify high-value opportunities across your entire contact center operation. What we won’t do is sell technology or services you don’t need or want. The beginning and end of our process is about giving you and your business an actionable plan that optimizes your contact center. And if you need help executing, we can do that to.
Applied Knowledge
Our team consists of subject matter experts across all disciplines that comprise the contact center. And in every case, they possess an in-depth working knowledge of contact center operations and related technologies. At Inflight we’ve helped businesses on a global scale create profitable and engaging customer experiences that elevated their brands and delivered tangible results. Check out our Solutions page to see some of the results produced by Inflight Contact Center Solutions
Numerous Industries
Inflight team members are experienced in numerous industries including health care, insurance, education, publishing, and retail, to name a few. Look to Inflight to help identify solutions that deliver peak efficiency, high-quality interactions and employee satisfaction and engagement. We’ll help you create an operating environment that enables new pathways to profit, and ongoing customer-centric business improvement and growth.